Our COVID-19 response for paella catering in Sydney



Covid-19 Statement / Additional terms and conditions

We have recently completed our safety plan and have attained the NSW government Covid Safe business certification.

We understand that Covid – 19 is out of our and your control. We are regularly updating our policy to ensure we compliant with NSW government restrictions.

For events booked until September 1st 2020


PAYMENT

To lock in the date of your event we do require a deposit payment of $110.00 including GST.

We will require your final numbers and menu selections 5 business days prior to your event. If the federal or state government enforces changes to guests’ numbers at events, you are welcome to increase or decrease your numbers up to 48 hours prior to your event.

If you need to cancel your event due to Covid – 19:

- Greater than 48 hours prior to your event – we will refund your deposit or move it to a new date

- Less than 48 hours prior to your event – 50% of your final invoice will be charged

If you decide to cancel and would prefer to postpone your event to after Covid – 19, we will transfer your deposit to your new date. You do not have to lock in a new date immediately and can wait until restrictions have eased. Your change of date event will be subject to availability.

If you need to cancel 48 hours prior to your event, we will require 50% of your final invoice to be paid. This is to cover our food and staff costs as orders will have already been placed.


COVID – 19 STANDARDS

All our staff have been briefed and trained on how to perform their jobs in a Covid Safe way. As a NSW Gold License caterer we already adhere to an extremely high standard of hygiene practices. We have implemented the following extra measures to ensure guest and employee safety.

Measures

Additional sanitation is being carried out in our office and kitchen facility.

To avoid traffic in our kitchen all deliveries are required to be accepted at the entrance of our kitchen. Only our chefs are permitted in the cooking area.

On events our tables will be set up to create a 1.5m distance between our chef and guests.

Our cutlery will now be provided in individual packages with a wooden fork, knife and napkin.

Any cutting of garnish e.g. tomatoes, lemons & parsley will now be done at our kitchen prior to arriving at your event.

Hand sanitiser will be available for our staff and your guests.

We have a zero tolerance for staff attending work if unwell.

Please inform our office prior to your event if you or any of your guests are experiencing any COVID symptoms so we can reschedule your event.

If you have any further questions, please do not hesitate to contact either Tim on 0410 246 525 or Alli on 0468 964 044. We would be more than happy to address any queries which you may have.

Kind regards,

Tim and Alli

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